Returns Policy

If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable.

Returns must be notified to us in writing within 7 days of the delivery date and items must be unused, free from defects and returned in their original packaging.

Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.

Once we have received any returned items and checked them we will refund your money, less any shipping costs.

Returns Procedure

Please contact us within 7 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.

You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund.

Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which may be subject to a restocking fee of 50%.

Please Note: Any item damaged in transit must be clearly signed as damaged by the customer on the delivery note. If the item is not signed as damaged on delivery note, or signed unchecked, the customer has accepted full resposiblility of any damages reported after this date. Replacement will have to be arranged for any damaged reported to ourselves.

The Morale Garden Furniture Customer Service Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact the team at sales@moralegardenfurniture.co.uk or on 0141 883 2285.